Header Ads Widget

Ticker

6/recent/ticker-posts

Urgent Customer Success Associates to assist our customers

We are looking for multiple Customer Success Associates to assist our customers with technical problems when using our products and services.

Responsibilities:

  • Respond to customer queries in a timely and accurate way, via support software (intercom), screen share or email.
  • Identify customer needs and help customers use specific features.
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share it with our Product, Sales and Marketing teams

Requirements:

  • Excellent communication and problem-solving skills
  • 1-3 years of experience in customer-facing roles. Freshers are welcome. 
  • Experience as a Customer Success Specialist or Technical Chat Support role is a plus
  • Familiarity with SaaS software is a plus
  • ​​Experience with call and ticket logging applications 
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Quick learner 

Job Timings: 6:00 PM - 3:00 AM IST or 12:00 PM to 9:00 PM IST (Rotational)

Location: Remote